General Manager
Title: General Manager (Sales, Marketing, Operations)
Reports To: Owner
Responsibilities
Own and oversee daily Sales, Marketing, and Operational management of IBX Fitness alongside the current General Manager (Client Experience, Coaching, Social Media)
Sales: Communicate with leads + prospects and convert them to clients, Manage/Own the Customer Relationship Management (CRM) tool, keep staff up to date with incoming prospects
Marketing: creating/organizing events with other local businesses, physical marketing like flyers/cards/signs, weekly email newsletters, keeping our website up to date, blog writing
Operations: create systems/processes across all areas of IBX, creating automations/efficiencies where possible, scheduling staff, managing 3rd party integrations (i.e. ClassPass), keep studio supplies in stock, maintain studio upkeep
Coach minimum of 2 classes per week
Attend recurring staff meetings
Participate in a minimum of 1 class per week.
Participate in regular check-ins with the other GM + Owner
Wear an approved uniform when clocked-in as a coach or while working class hours at the studio
Creates content (story/post/carousel/blog/podcast etc) on their personal social media account that promotes IBX Fitness for every day they coach a class - IBX is tagged and a referral link is provided, content is up to the creator
Example: coaching 3 classes across 2 days would mean 2 pieces of content
Clients sold that come directly from these referral links will qualify the coach for a commission
Qualifications
Able to commit to a full-time position - this is a full-focus position requiring 40-50 hours per week
Able to foster a culture of support: you’re a caring, warm, welcoming, encouraging, and respectful person who is always trying to lift people up
A mindset of Help First: you have the clients’ best interests at heart, and will do anything you can to help them, whether it’s cueing their movements, helping put away their equipment, or anything in between!
Love to make people smile: you’re fun and enthusiastic, and not afraid to show it! Regardless of how clients feel when they walk in, you make them happy to be here
Appreciate the differences: you appreciate what everyone brings to the table, and love interacting with people from all walks of life
Certified in CPR, AED, and First Aid, and will ensure the certifications remain active.
Covid-19 Vaccinated
Bonus: Background in Sales, Marketing, or Operational roles
Bonus: Hold a fitness certification (personal trainer, group fitness, strength & conditioning, etc.) from an accredited institution (NASM, ACE, NSCA, ACSM, ISSA, CrossFit, etc.), and will ensure that the certification remains active
What IBX Will Provide
Full-time Compensation: $54,000-$60,000 annual salary
Health + Dental + Vision benefits
Free membership and on-demand classes + 50% price reduction for spouse/partner/family member
Coach apparel will be provided
15% off retail items